Walletmix Privacy Policy for CholbeRobi

1. Intro

Data privacy is important to us. This means that we process data about identified or identifiable individuals, which is called personal data, with due care and in accordance with applicable data protection law. This Privacy Notice describes how we, that is Walletmix Limited process personal data we collect from individuals in relation to their use of our website and mobile application services. In legal terms, we are the data controller, as we determine the means and/or purposes of the processing.

2. Personal data

The personal data we collect from individuals using our Services (“Users”) mostly consists of user data, such as name, address, mobile number, email address and other personal data Users provide to us.

We may also collect technical data in relation to Users, such as IP address, browser type and version, preferred language, geographic location, operating system and computer platform, the full URL clickstream to, through, and from our Services, including date and time, websites accessed immediately before and after visiting our websites, services Users viewed or searched for while using our Services, and parts of our Services that Users have visited. Although we do not normally use technical data to identify individuals, sometimes individuals can be recognized from it, either alone or when combined or linked with user data. In such situations, technical data can also be considered to be personal data under applicable law and we will treat the combined data as personal data.

We use various technologies to collect and process technical data in relation to Users, including cookies. Cookies are small text files stored on Users’ computer by the internet browser. Cookies allow us to calculate the aggregate number of people using our Services and monitor the use of our Services. This helps us to improve our Services and better serve our Users. We may also use cookies that make the use of the Services easier, for example by remembering usernames, passwords and preferences. We may use tracking and analytics cookies to see how well our Services are being received by our Users. Some cookies enable our Services to function and inform us whether our Services are functioning properly. Our advertising cookies allow us to deliver targeted advertising to people who visit our websites (online behavioural advertising OBA). Users may choose to set their web browser to refuse cookies, or to alert when cookies are being sent. This can usually be done through internet browser’s settings. Information about how to manage cookies can be found online. Some parts of our Services may not function properly if Users prefer not to accept the use of cookies.

3. Purposes

We process personal data for the following purposes:

  • to allow us to run, maintain and develop our business,
  • to allow us to offer and provide our Services,
  • to allow us to conduct information and promotional campaigns (including direct marketing) related to our Services (including by phone, mail and email), keeping Users informed about our Services and special offers that are likely to interest them,
  • to allow customer service management, e.g. when Users contact our service desk,
  • to allow contract management, e.g. to address our invoices to our customers,
  • to enhance our Services and the use thereof,
  • to perform research and analysis relating to our Services,
  • to perform tracking of the use of our Services,
  • to conduct market surveys and/or
  • to detect fraud, e.g. breaches of intellectual property rights.

4. Storage period

We do not store the personal data for longer than is legally permitted and necessary for the related processing purposes. The storage period depends on the type of personal data, the purposes and the applicable law and therefore varies per use.

Typically, we store User’s personal data for as long as the User is using our Services or for as long as we have another purpose to do so and, thereafter, for no longer than is required or permitted by law or necessary for internal reporting and reconciliation purposes.

We erase personal data after the above described storage period or when the User requests us to erase his/her personal data.

5. Legitimate grounds for processing

We process personal data to pursue our legitimate interest to run, maintain and develop our business. Furthermore, we process personal data to comply with our legal obligations.

In some parts of our Services, we might request Users’ consent for the processing of their personal data for specific purposes. In that event, Users may withdraw their consent at any time.

6. Security

We implement and maintain reasonable and appropriate technical and organizational security measures to protect the personal data we process, from unauthorized access, alteration, disclosure, loss or destruction.

We regularly audit the application of our security measures against international standards. These audits help us to further improve our security level.

Should despite of our security measures, a security breach occur that is likely to result in a risk to the data privacy of Users, we will inform the relevant Users and other affected parties, as well as relevant authorities when required by applicable data protection law, about the security breach as soon as reasonably possible.

7. Data Sharing

We can only share data within our organization. Our staff members processing data are bound to confidentiality. We can not share any data with any party outside of our organization.

For legal reasons. We may share data with third parties if we have good-faith belief that their access to and use of the personal data is necessary (i) to meet any applicable law and/or court order, (ii) to detect, prevent or otherwise address fraud, security, and/or (iii) to protect the interests, properties or safety of us, our Users or the public, in accordance with the law. We will notify Users about such disclosure, as far as reasonably possible.

In relation to corporate restructuring. After acquisition or asset sale, we may transfer data to the involved third party. We continue to ensure the confidentiality of all data.

8. Location and transfer

We have operations in several locations in the world. Consequently, we may transfer personal data to, or access it from, countries outside User’s country of domicile.

We take steps to ensure that Users’ personal data receives an adequate level of protection in the countries in which we process it.

Further information regarding the international transfer of personal data may be obtained by contacting us.

9. Lodging a complaint

In case any User considers our processing of his/her personal data to be inconsistent with applicable data protection law, a complaint may be lodged with the local supervisory authority for data protection.

10. Changes

This Privacy Notice is dated March 1, 2017. We may update this Privacy Notice at any time if required in order to reflect changes in our data processing practices, in personal data protection laws or otherwise. For substantial changes to this Privacy Notice, we will use reasonable endeavors to provide notice thereof. The current version can be found on our website.

The English version of this Privacy Notice shall govern in the event of any conflict with or substantial translation changes into a non-English language.

11. Contact

Any User having any question or request on this Privacy Notice or our privacy practices, can contact us: Mail Address: Walletmix Limited, House:2/B Road No.8, Nikunjo-2, Dhaka- 1229, Bangladesh.