Frequently Asked Questions

Cholbe Robi an initiative of Walletmix Ltd, provides the recharge service within your territories. Cholbe Robi aims to build and satisfy the retail chain of Airtime recharge.

Frequently asked questions (FAQ) for Cholbe Robi mobile recharge service.What is the benefit of Cholbe Robi mobile recharge?

Cholbe Robi online recharge is safe & easy to recharge Robi Airtel numbers in simple steps. Simply choose your payment method, enter your details and click OK. You can use a local or international Debit or Credit Card & Mobile Banking to pay online using Walletmix Payment Gateway. Cholbe Robi always offer the bonus/gift on recharge and signup.How do I Recharge on my number?

By following below mentioned process, you can purchase recharge on your mobile.Signup at Cholbe Robi apps or Website robi.cholbe.com

At the mobile recharge entry page, you have to input your desire amount for mobile recharge & input your mobile number by selecting number type (Prepaid or Postpaid) After you select continue, it will take you to the payment confirmation page After transaction is successfully completed, you will be received an invoice in your email. A confirmation SMS will be sent to the recipient mobile number about the recharge from the telecom operator

Is there any time limitation to recharge in same number?

Yes, Please Wait at least 5 minutes to recharge in the same number How can I make payment?

You can use a local or international Debit or Credit Card & Mobile Banking to pay online using Walletmix Gateway.

How can I get a refund?

Any online Recharge purchased using Cholbe Robi is not returnable. Your payment is only refundable in the condition that the payment was successfully debited by your bank or payment processor but service has not been provided. If payment is debited and service is provided, there is no refund.

Are there any additional bank charges

There is no additional bank charge for recharging through cholbe Robi If I face any problem to pay with my card, how can I contact with my bank?

If you are not able to pay with your card, please contact with your respective bank to find out whether your card is enabled for online e-commerce transaction. You can request your bank to enable it for transaction by contacting with your respective card issuer banks. What do I do if there is any emergency to contact with Cholbe Robi team?

Please raise a support ticket (Highly appreciated) from our website/ apps or call us at +8801974002244

Return & Refund Policy

Any Top-Up and/or Internet Recharge purchased using cholbedigital.com is not returnable. Payment is only refundable in the condition that the payment was successfully debited by user’s bank or payment processor but service has not been provided. If payment is debited and service is provided then the respective amount is not refundable.

Delivery Time

Delivery timeline of every airtime recharge is instant and it's coverred only Robi and Airtel Recharge services, sometimes due to network issues, rechanrge can be late that will be manually processed later on.

Modifications

We may alter or add to this privacy policy, especially as we add new services to our site. Accordingly, please check this part of our site from time to time to see if changes have been made to the policy.

Acceptance of Agreement

You agree to the terms and conditions outlined in this Terms of Use Agreement ("Agreement") with respect to our site (the "Site"). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended at any time by us from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.

Acceptance of Payment Methods

Any local or International visa card, mastercards, Nagad, bKash, Upay, Rocket are accepted for the Airtime Recharge. All valid transactions are processed for service delivery.